The Key Differences Between QS-9000 and ISO/TS 16949
The key difference between QS-9000 and ISO/TS 16949:2002 is similar to the changes made to the basic standards from ISO9001:1994 to ISO 9001:2008 and to its process-oriented approach.
It is important to put more focus on documentation – only 7 sections of the ISO/TS 16949:2002 have written procedures – and to obtain customer satisfaction, it is necessary to focus more on how the system will be implemented.
Today, companies need to understand the relationship between processes and procedures and to provide assurance for the effectiveness and productiveness of their procedures. When procedures become ineffective and unproductive, there is a need to start the Corrective Actions and the Continual Improvement activities that meet the real effectiveness and productive goals.
The expectation is to see management take the lead in making the system work and implementing processes to meet customer expectations with an understanding of how to utilize quality goals and policies in meeting the strategic objectives of the company.
In addition to this big change in focus, there are also some changes between QS-9000 and ISO/TS 16949:2002 due to requirements – please read the matrix that shows the differences between ISO/TS 16949:1999, 2002 and QS-9000.
The ISO/TS 16949:2002 changes in requirements include;
-Defining Quality Purpose and Goals
-Increased requirements for management review
-Determining employee expertise and determining responsibilities for employee motivation and identification
-Including Process Design requirements into the scope
-Increased requirements for Vendor Development and Vendor Tracking
-Increased requirements for Customer Satisfaction
-Increased requirements for internal investigations
